Software projects are risky. In addition to the high probability of budget and schedule overruns, problems multiply when working with open source platforms which come without sufficient documentation or reliable support.

Let our experienced and knowledgeable Linux experts help you make the most of Timesys LinuxLink. Become a LinuxLink Desktop Edition subscriber to get access to unmetered, live support from a team of embedded Linux experts. As a subscriber, you also get access to Timesys’ Desktop Factory Edition, allowing you to easily build Linux distributions and applications on your desktop/host.

With more than 15 years in the Linux space, we are at the cutting edge of embedded Linux product development. Depend on Timesys support services to address problems or questions when the issue pertains to environments, tools and components residing in LinuxLink as defined below:

• All source or binary components (tools, kernel, libraries, and packages) must be downloaded from the Timesys LinuxLink Classic Repository or Factory Platform Builder.
• The problems are build, configuration, or Host setup related.
• The custom build is compatible with a reference board in the Timesys board farm to enable testing.
• Tools and tool-chains used must be either used as-is, in binary from the LinuxLink Classic Repository or built using the Timesys Factory from source code residing on Timesys servers.
• Drivers included in kernel configurations must be a subset of those included in the LinuxLink Classic Standard reference distributions or identified as tested in LinxLink3.0 by Timesys.
• Rebuilding from source requires a supported host.
• Source-code debugging is limited to source code authored or certified by Timesys.

Support Feature		Standard LinuxLink Support
Duration		Throughout the LinuxLink subscription term
Support volume		Unlimited cases during the LinuxLink subscription
Real Time Tracking		Track your issues online in real time through the online support portal.
Access to Technical Documentation		Throughout the LinuxLink subscription term
Web Training Sessions		Two 1-hour sessions per year
Initial Response Time		No later than 1 business day
Ticket Submittal		Via email and Web Form

Contacting Timesys for Customer Support

• Subscribers logged into LinuxLink Web Edition can submit their question using the form on the Support page.
• Customers can also send an email to llsupport@timesys.com describing the support issue.
• Within 24 hours during the standard work week of Monday through Friday (excluding United States holidays), the customer will receive an email acknowledgement of the support issue with a case number. The answer or an explanation of next steps will be provided in this email.
• Timesys customer support operates from 8am-6pm Eastern Standard Time Monday through Friday.
• Customers requiring support beyond these guidelines should email Timesys Sales or call 1.888.432.8463 for additional information.

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