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How We Work: Timesys Professional Services Engagement Process

Engaging with Timesys Professional Services is as easy as shaking hands. From your initial 30-minute complimentary consultation, to project completion and delivery, we offer a clear and predictable project process that consists of four phases (shown below).

Timesys is a Yocto Project Participant

Our Professional Services Engagement Process

For more detailed information about any phase, click on the phase name or icon.

  • Rough Order of Magnitude (ROM) Request
  • Statement of Work (SOW)
  • Purchase Order (PO)

 

  • Project Scheduled / Engineering Resources Assigned
  • Kickoff Call
  • LinuxLink Account
  • Project Mailing List
  • Weekly Status Call
  • Milestones / Deliveries

 

  • Project Completion
  • Project Acceptance
  • Billing
  • Support & Maintenance
  • Project Acceptance
  • Billing

Scoping Phase

Upon receiving a Request for Proposal (RFP) and/or following a complimentary 30-minute consultation, we proceed with determining the project scope of work, generating a project quote and tentatively scheduling the project.

Rough Order of Magnitude (ROM) Request

During this phase, the customer submits to Timesys a Rough Order of Magnitude (ROM) Request.

Based on the ROM Request, a tentative project schedule and start date are determined.

Statement of Work (SOW)

Based on the ROM, Timesys generates a non-binding project quote and SOW. The SOW, along with the tentative start date and schedule, is submitted to the customer.

Purchase Order (PO)

Once the quote, SOW and project schedule are accepted/approved by the customer, the customer is asked to provide a Purchase Order (PO) to Timesys.

Development Phase

Project Scheduled / Engineering Resources Assigned

Upon receiving a project PO from the customer, Timesys engineering commits to the project schedule and start date, and the project is assigned a project manager and engineering resources.

Kickoff Call

With all new customers, we hold a kick-off phone conference that ideally is held on or prior to the project start date. During the call — which typically lasts between 30 and 60 minutes — we’ll review the project scope, tasks and deliverables, and we’ll also agree on a time for a standing weekly conference call. On the call from Timesys will be the Engineering Manager and the engineering resources assigned to the project.

After the kickoff call, we will send a recap email of what was discussed along with the next steps.

LinuxLink Account

As we begin work on your project, we create a LinuxLink account for you / your team. Your LinuxLink account provides you with access to the LinuxLink cloud, from where you view builds, build progress and track the status of your support ticket(s).

Project Mailing List

Timesys will set up a private mailing list between Timesys Engineering and you / your team. The mailing list will serve to facilitate more real-time communication and to create an archive of issue-related discussions.

Weekly Status Call

During the entire development phase, Timesys will conduct a regularly scheduled weekly status call with you / your team. Your Timesys project manager and any required Timesys engineers will be on the call.

Milestones / Deliveries

For extensive projects, or when required by a customer, Timesys can complete / deliver a project in phases, enabling Timesys and the customer to work in parallel. For example, the customer can proceed with the testing of a delivered phase / component while Timesys moves forward with another.

Completion / Acceptance Phase

Project Completion

The Timesys Engineering Manager will notify the customer when the project has been completed. At this time, the final project deliverable is handed off to the customer.

If project testing documentation is required, it also is provided to the customer at the time of project delivery.

Project Acceptance

Timesys will work with the customer to handle the project acceptance and invoicing.

After the project has been accepted by the customer, Timesys engineering remains available to answer questions relating to the project, which is typically for two weeks following project delivery.

Billing

We offer our customers flexible options that enable them to match their needs and undertake projects based on either a “Time & Material” (T&M) or a “Fixed-fee” basis. Both options require some down payment, with the remaining amount typically billed as the mutually agreed upon milestones are completed.

Post-Delivery / Support Phase (Optional)

Support & Maintenance

Timesys offers support contracts for items not a part of an SOW. Typical items for which we can provide a support contract include:

  • Maintenance and follow-on projects — We can provide ongoing project / product maintenance and upgrades support.
  • Training — We can provide you / your engineering team with the training necessary to enable you to perform ongoing project / product maintenance and upgrades.

Project Acceptance

Timesys will work with the customer to handle the project acceptance and invoicing.

After the project has been accepted by the customer, Timesys engineering remains available to answer questions relating to the project, which is typically for two weeks following project delivery.

Billing

We offer our customers flexible options that enable them to match their needs and undertake projects based on either a “Time & Material” (T&M) or a “Fixed-fee” basis. Both options require some down payment, with the remaining amount typically billed as the mutually agreed upon milestones are completed.

Have a project you’d like to discuss?

We’d be happy to discuss how Timesys Professional Services can help you with all phases of your product development. For more information about our Professional Services offering, fill out our online form, contact us sales@timesys.com or call us at 1.866.392.4897 (toll-free) or +1.412.232.3250.

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